What is Crezco?

Crezco is a UK-based open banking payments company that has integrated its platform with BrightPay to allow you to make batch payments directly through open banking — securely, quickly, and without leaving BrightPay. This means you can approve and send multiple payments to your employees in one simple step, straight from your bank account.

Key Things to Know

Common Issues & How to Fix Them

Payment failed

Common reasons include:

• Incorrect beneficiary details
• References containing unsupported special characters (only dashes and dots are allowed)
• Beneficiary not marked as “trusted”
• The batch exceeding your daily transaction limit

Please contact your bank to confirm these details.

Bank stopped or rejected payment

Why banks may stop payments

Banks may stop payments for compliance and security reasons, for example:

• You are making a payment from an unfamiliar location
• The payment amount is unusual for your account

Unfortunately, your bank usually cannot share specific details about why it stopped the payment due to security and compliance rules. Please contact your bank directly to find out more.

Payment still showing as processing after 2 hours

Pending payment status

• This status means your bank has not yet sent back confirmation of whether the payment has succeeded or failed.
• Do not retry the payment.

• Please contact our support team so we can investigate this with Crezco and your bank.

   

What is my daily transaction limit?

Open banking daily transaction limits

• Open banking daily transaction limits may be different from your normal daily limits.
• These limits are set by your bank.
• If you need to check or change this limit, please contact your bank directly.